Job Posting: Program & Project Supervisor

Public Utilities Commission

Program & Project Supervisor

$9,870.00 - $12,356.00

Final Filing Date: Until Filled

Job Description and Duties


The Communications and Water Policy Branch (CWP) leads ORA’s policy development on matters related to the communications and water industry. It oversees three (3) of the nine (9) large water general rate cases (the Water Branch oversees the rest) and most of the water policy rulemakings. CWP also oversees all communications proceedings including nine (9) small telephone company general rate cases, all public purpose programs (LifeLine, Deaf & Disabled, California Advanced Services Fund, California Teleconnect Fund, High Cost Fund A, and High Cost Fund B), and policy rulemakings (e.g., access to utility poles and conduit, service quality - including safety and reliability), competition and customer choice, the continuing transition to Internet Protocol networks, the retirement of copper facilities, and privacy and customer protections. In order to maximize use of resources, staff is shared across CWP Branch and the Water Branch based on the nature of the projects, availability and workload of individual staff, and other factors.


Under the direction of CWP Branch’s Program Manager, the incumbent is responsible for planning, organizing, coordinating, and supervising the work of the Policy Section, which primarily focus on the communications industry. The incumbent’s primary responsibilities include managing workload; structuring and assigning work to staff; overseeing the completion of staff work product in formal and informal CPUC cases; reviewing staff work products for policy consistency, accuracy and overall quality; evaluating and advising ORA  management on complex, high profile, and controversial issues; assessing and giving feedback to staff regarding their development and work performance, including organizing, planning and securing training for staff; conducting hiring activities, and any necessary disciplinary action; providing technical expertise and input on Section activities; and, performing general administrative duties such as contract management, website content, and attendance at management meetings, workshops and other forums. The incumbent may also be assigned to cases related to the water and energy industry.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
Position #(s):
Working Title:
Program & Project Supervisor
$9,870.00 - $12,356.00
# of Positions:
Work Location:
San Francisco County
Job Type:
Permanent, Full Time

Department Information

“The Office of Ratepayer Advocates (ORA) is the independent consumer advocate within the California Public Utilities Commission (CPUC).  ORA’s mandate is to obtain the lowest possible rates for utility services consistent with reliable and safe service levels, and the state’s environmental goals.  ORA is organized into seven branches (four handle energy matters, one water matters, one communications matters, and an administrative branch) with a staff of 159 employees comprised of economic, financial and policy analysts; engineers; and auditors. Please visit for more information on the Office of Ratepayer Advocates.

Department Website:

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, eligible for a Training and Development assignment, have SROA and/or Surplus eligibility, or have list eligibility (or are in the process of obtaining list eligibility). SROA and Surplus candidates may attach “surplus letters” to their applications. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Applications will be screened and only the most qualified applicants will be selected for an interview.

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Public Utilities Commission
Attn: Human Resources Division
505 Van Ness Ave, Room 3008
San Francisco, CA 94102

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Human Resources Division
505 Van Ness Ave, Room 3008
San Francisco, CA 94102
08:00 AM - 05:00 PM

Required Application Documents

Please submit the following items with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Statement of Qualifications - The application will require a Statement of Qualifications (SOQ) which must address the candidate’s experience and qualifications in the “Required Experience/Qualifications” section of this job posting, as they relate to the duties and responsibilities of the position.
  • Resume is required and must be included.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website:
Human Resources Contact:
Human Resources Staff
(855) 663-0222
Hiring Unit Contact:
Ana Maria Johnson
(415) 703-2795

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Mark Ferrara
(415) 703-5886
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


The application will require a Statement of Qualifications (SOQ) which must address the candidate’s experience and qualifications as they relate to the duties and responsibilities of the position outlined below.  The SOQ shall be in 11 point, Arial font, no longer than three (3) typewritten pages.  Candidates will be rated on the content of their statements as well as their written communications skills. If a candidate submits more than three (3) pages, only the first three (3) pages of the SOQ will be evaluated.  The content of the SOQ should provide the reviewers with sufficient details and specific examples for each of the topic areas under the “Required Experience/Qualifications” area of this bulletin to demonstrate the candidate’s ability to serve as a Program & Project Supervisor in the Communications and Water Policy Branch.  Statement of Qualifications will be evaluated using standardized rating criteria to select the candidate that is most qualified for the position.  In the event there is more than one highly qualified candidate, hiring interviews may be conducted.  Applicants who do not submit a completed SOQ with their application will not be given further consideration.

Please note that all information provided is subject to verification.  For each of the topic areas discussed in the SOQ, please include the name(s) and phone number(s) of supervisor(s) and/or manager(s) who are knowledgeable with your work and may be contacted for verification.


A successful candidate must have demonstrated knowledge, skills and abilities in the following areas:

  • Experience in leading multi-disciplinary project teams in complex and controversial policy and program issues, program development and evaluation, identifying and addressing individual and team training needs, resolving disagreement or conflicts between team members.

  • Experience in establishing goals, objectives, and priorities; determining project scope, project plans and staffing; and meeting commitments and deadlines consistently.

  • Experience in policy development and utility regulation, and advising and advocating for positions on complex and controversial issues before senior level management and decision makers.

  • Excellent written, oral, and interpersonal communication skills.

  • Experience leading or participating in negotiations involving complex policy and technical issues.

  • Experience in communications industry policy and regulatory matters.



In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Experience in developing analysis and recommendations that balance multiple objectives such as efficiency, equity, affordability, universal access, conservation and other state policies in general rate cases, rulemakings, and other CPUC proceedings.


Interested applicants who are currently not on the eligibility list should submit an exam application by May 16, 2018 to take the Program & Project Supervisor Exam. The following link provides details on the Program & Project Supervisor Exam:

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail