Job Posting: Engineer, Utility Systems and Operations

Public Utilities Commission

Engineer, Utility Systems and Operations

$5,098.00 - $9,548.00

Final Filing Date: Until Filled

Job Description and Duties



The Communications and Water Policy Branch (CWP) leads ORA’s policy development on matters related to the communications and water industry. It oversees at least three of the nine large water general rate cases (the Water Branch oversees the rest) and most of the water policy rulemakings. CWP also oversees all communications proceedings including nine small telephone company general rate cases, all public purpose programs (LifeLine, Deaf & Disabled, California Advanced Services Fund, California Teleconnect Fund, High Cost Fund A, and High Cost Fund B), and policy rulemakings (e.g., access to utility poles and conduit, service quality and reliability, and competition and customer choice). In order to maximize use of resources, staff is shared across CWP and the Water Branch based on the nature of the projects, availability and workload of individual staff, and other factors.


The CWP Branch which is comprised of three sections: Rates and Revenues, Customer Programs, and Policy. This position is in the Customer Programs Section and will report to the supervisor of that section. 



Under general direction of the Program and Project Supervisor, incumbent conducts technical engineering research and analysis and makes recommendations representing the interests of ratepayers in Commission proceedings to ensure the safe and reliable provision of utility service at the lowest cost.


The incumbent’s primary assignments are providing technical engineering analyses and ratemaking recommendations on communications industry matters affecting public health and safety, and network security and reliability. Specifically, the incumbent will analyze and provide recommendations in state and federal proceedings on a variety of issues related to 911 emergency services, the transition to IP networks, broadband deployment, voice, video, and data traffic flow, as well as, other communications infrastructure. From time to time, and on an as needed basis, the incumbent may also be assigned work related to assessing infrastructure projects in the water industry.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
Position #(s):
Working Title:
Engineer, Utility Systems and Operations
$5,098.00 - $9,548.00

* Range D requires a current valid California Professional Engineer license.
# of Positions:
Work Location:
San Francisco County
Job Type:
Permanent, Full Time

Department Information

“The Office of Ratepayer Advocates (ORA) is the independent consumer advocate within the California Public Utilities Commission (CPUC).  ORA’s mandate is to obtain the lowest possible rates for utility services consistent with reliable and safe service levels, and the state’s environmental goals.  ORA is organized into seven branches (four handle energy matters, one water matters, one communications and water matters, and an administrative branch) with a staff of 159 employees comprised of economic, financial and policy analysts; engineers; and auditors. Please visit for more information on the Office of Ratepayer Advocates.

Department Website:

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, eligible for a Training and Development assignment, have SROA and/or Surplus eligibility, or have list eligibility (or are in the process of obtaining list eligibility). SROA and Surplus candidates may attach “surplus letters” to their applications. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Applications will be screened and only the most qualified applicants will be selected for an interview.

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Public Utilities Commission
Attn: Human Resources Division
505 Van Ness Ave, Room 3008
San Francisco, CA 94102

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Human Resources Division
505 Van Ness Ave, Room 3008
San Francisco, CA 94102
08:00 AM - 05:00 PM

Required Application Documents

Please submit the following items with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Other - Cover Letter that describes experience related to the required experience/qualifications as outlined below. Applicants who do not submit a completed cover letter and resume with their application will not be given further consideration.  Please note that all information provided is subject to verification.
  • Resume is required and must be included.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website:
Human Resources Contact:
Human Resources Staff
(855) 663-0222
Hiring Unit Contact:
Camille Watts-Zagha
(415) 703-2599

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Mark Ferrara
(415) 703-5886
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


A successful candidate must have demonstrated knowledge, skills and abilities in the following areas:

  • Writing: ability to write clearly and convey technical information in a manner a layperson can understand.

  • Oral communications: ability to clearly articulate ideas and technical information in a manner a layperson can understand.

  • Engineering: ability to apply engineering principles in analyzing systems, operations, and costs, and in analyzing safety and reliability related to systems and operations.

  • New technologies: ability to learn new technologies and analyze their impact on system reliability, public safety, and customer protections.

  • The Internet: ability to learn about the architecture and technical inner-workings of the Internet.

  • Cybersecurity: interest and ability to learn about cybersecurity.

** Candidates who applied previously for this position with #JC-102779 need not reapply and will still be considered for the position.


To become “list eligible” for consideration, interested candidates must successfully pass a civil service exam. 


**The CPUC currently administers the Utilities Engineer examination on a continuous basis. **


You may apply and take the Utilities Engineer exam online at:

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail