Employment Development Department


$3,298.00 - $5,132.00 per Month

Final Filing Date: Until Filled

Job Description and Duties

(Due to urgent need, hires will be made on a flow basis beginning immediately.)

Do you want to help your fellow Californians and make a difference during this worldwide crisis?  The Employment Development Department is seeking individuals to help with the influx of Unemployment Insurance claims that provide vital pay to Californians in need.  A selected candidate will determine claimant eligibility for Unemployment Insurance benefits, conduct fact-finding interviews, respond to inquiries, and perform claim processing activities.


Positions exist STATEWIDE in the following 12 EDD locations:



Buena Park

Chula Vista



Rancho Cordova



San Bernardino

San Diego

San Francisco

San Jose


If you have not already taken the online Employment Program Representative Exam, go to the following link to take the online exam:


ONLY individuals who meet minimum qualifications will receive an email from an email address that will include an electronic form to complete for the interview.  Please ensure you provide a valid email address on your application and periodically check your spam mail.

You will find additional information about the job in the Duty Statement.

Working Conditions

The individual selected for this position will need to be available to work a 40 hour work week conducted between the hours of 8:00 a.m. and 8:00 p.m., 7 days a week.  Work shifts will vary.  The work shift assigned is not flexible and will be based on the business needs.  Overtime may be required.  In addition, the individual will need to be available for training the first 13 weeks, Monday through Friday from 8:00 a.m. to 5:00 p.m.  Future work may be available at your home via telework where access to internet would be required.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
Position #(s):
Working Title:
$3,298.00 - $5,132.00
# of Positions:
Work Location:
Job Type:
12 Month Limited Term, Intermittent - 1500 Hours
Work Shift:
40 hours per week with potential OT
Work Week:
Flexible between 8:00 a.m. – 8:00 p.m.

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations.  For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State.  In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks.  Working at EDD presents many opportunities.  If you strive to make a difference, we invite you to seek a career with EDD.

Department Website:

Special Requirements

  • The position(s) require(s) completion of educational courses as specified in the Class Specification (link available in the Minimum Requirements section).
  • Background Investigation is required

The position(s) may require an applicant to pass a background investigation.

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies.

During the background investigation, the Employment Development Department (EDD) may review information to verify your compliance with EDD benefit programs. EDD benefit programs include payments issued to individuals for Unemployment Insurance, Disability Insurance, and Paid Family Leave. Non-compliance represents overpayments that were issued by the EDD to individuals due to inaccurate and/or fraudulent information provided by the individual. Any failure to comply with EDD benefit programs may prevent you from being hired at the EDD.

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department
Attn: Job Control # 200637
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento, CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Attn: Job Control # 200637
EDD/Human Resource Services Division (6th floor solar)
722 Capitol Mall
Sacramento, CA 95814
08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Degree and/or School Transcripts
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Ability to communicate effectively both verbally and in writing

  • Ability to provide courteous customer service over the telephone, via fax, email, and Internet based correspondence

  • Proficient with computers as required to use EDD software and input data in an efficient and effective manner


This is a Limited Term, Intermittent position, therefore you would not be eligible for benefits. See Frequently Asked Questions (below) for more information.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website:
Hiring Unit Contact:
Sandra Vaught

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 654-8434
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Instructions

It is strongly encouraged to apply through your CalCareer Account at

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

  • Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
  • Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
  • Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.
  • Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.





1. What is a limited term appointment?


Government Code Section 18530 defines a limited term appointment as an appointment, either by way of reinstatement or certification from an employment list, not to exceed two years. A limited term appointment provides for experience and pay of the classification, but not permanent status.


2. What is an intermittent appointment?


Government Code 18552 defines an intermittent appointment as an appointment in which the employee is to work periodically or for a fluctuating portion of the full-time work schedule.


3. What is the difference between appointment and status?


“Appointment” refers to the appointment type, such as permanent or limited term. “Status” refers to whether you are a probationary employee or not. Employees who receive a permanent appointment and successfully pass their probation are granted permanent status in their classification.


4. How many hours can an intermittent employee work?


Based on business need, an intermittent employee can be scheduled to work 0 to 40 hours in a work week. Intermittent appointments are not to be used to fill full-time or part-time positions. Thus, a maximum of 1,500 hours represents the number of hours that an intermittent employee may work in any calendar year. Based on business needs, intermittent employees may be able to exceed 1,500 hours.


5. What does “transfer” mean?


Transferring is a method in state service of moving from one classification to another without being required to take an examination. Employees must meet all applicable transfer rules and, in most cases, meet the minimum qualifications (education and/or experience) of the “to” classification.


6. How does a limited term appointment affect transfer eligibility?


Transfer eligibility refers to an eligibility determination, conducted by Human Resources, to determine if you may transfer into the desired classification. Limited term appointments do not grant transfer eligibility due to not being a permanent appointment. No time served in a limited term appointment may count towards acquiring permanent status in any position. If an individual has only held a limited term appointment, this employee cannot transfer to a permanent position. Appointment to a position must be from a permanent certification list. Therefore, individuals in limited term appointments must maintain examination/list eligibility (i.e., continue to participate in examinations for the classification) in order to seek other job opportunities.


7. Does my time in a limited term appointment help me qualify for other positions?

Yes. Experience gained in a limited term appointment counts towards meeting the minimum qualifications of other classifications.

8. Is a limited term/intermittent employee eligible for health benefits?


No. Limited term employees with a time base of intermittent are not eligible for benefits. The time base must be established as half time or more to receive benefits.


9. Does a limited term employee earn State service and leave credits?


Upon completion of 160 hours worked, one month of State service is earned. Additional hours worked in a pay period do not add additional credit beyond 1 month. For each month of State service earned, sick leave and vacation is accrued.


10. Does a limited term appointment require a probationary period?


No, there is no probationary period required for limited term appointments. In addition, time served in a limited term appointment does not count towards a probationary period if the employee was to accept a permanent appointment in the same class at a later date.


11. Does a limited term appointee attain permanent civil service status?


No, a limited term appointee does not gain permanent civil service status while on a limited term appointment. They would need to seek out permanent positions to which they could compete and be appointed.


12. Does accepting a limited term appointment affect my eligibility to apply for other positions?


No, a limited term assignment will not prevent you from applying for vacancies or jeopardize your promotional opportunities.


13. Who can terminate a limited term appointment?


A limited term appointment may be terminated at any time by either the employee or the appointing power (EDD).


14. What happens if my limited term appointment ends, and I have not been appointed to another position in State service?


If you had permanent or probationary civil service status prior to accepting a limited term appointment, and had no intervening break in service due to a permanent separation, you have the right to reinstate to your former position upon the termination of the limited term appointment by you or the appointing power. If you have not had prior permanent or probationary civil service status, you will be separated from State service.


15. Can this limited term appointment become permanent?


Based upon workload needs, federal and state funding, and individual performance, limited term appointments may become permanent in the future.


16. If I am transitioned to a permanent/intermittent appointment, will my hours worked as limited term/intermittent count towards eligibility for health benefits?


Yes, hours worked in an intermittent position will count towards the control period to obtain health benefits (see information below regarding permanent/intermittent health benefits).


17. If I am currently a permanent employee (full time, part time, or intermittent) and already have health benefits, will those continue if I accept a limited term/intermittent appointment?


No, you will no longer be eligible for health benefits. All health benefit eligibility is lost if a permanent employee is appointed into a limited term intermittent position.




18. When a permanent full-time Employment Program Representative (EPR) position is posted to be filled, would I be eligible to apply for the position?


All vacant EPR full time positions are subject to the Bargaining Unit 1 Post & Bid process.

Selected candidates must be reachable on a full time certification list or meet SPB Rule 277 which states:

Increase in time base of part-time or intermittent employees to full-time or movement of intermittent employees to part-time are permitted when:

(a) The employee has previously held a permanent or probationary status appointment at or above the desired time base in the classification to which the appointment is to be made or in the classification that is substantially at or above the salary level of that classification; or

(b) The appointing power can clearly demonstrate that the employee has previously been eligible for an appointment from an employment list to the position and time base in questions; or

(c) For at least two years the employee has held any combination of permanent or probationary appointments to the types of classes specified in subsection (1) and has worked at least 1,920 hours in such appointments.


19. How is my probationary period calculated when in a permanent/intermittent appointment?


Based on the probationary period of Employment Program Representative (12 months), a permanent intermittent employee must actually work 1,680 hours and at least 12 calendar months to complete a probationary period. The first report is due after 560 hours worked. The second report is due after 1,120 hours worked. The third report is due after both 1,680 hours worked and 12 calendar months have been completed. Leave and holiday time does not count towards meeting the hour requirements.


20. Is a permanent intermittent employee eligible for health benefits?


Yes, after being paid for a minimum of 480 hours within one of the two yearly six-month control periods. The control periods are January 1 through June 30 and July 1 through December 31. In order for the employee to continue to qualify, the employee must continue to be paid for 480 hours within the six-month control period or at least 960 hours in two consecutive control periods (the current and prior control period). At the same time the employee is eligible for health benefits, they are eligible for dental, vision, and Group Legal.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail