Job Posting

Department of Rehabilitation



Final Filing Date: 10/19/2017

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Control Details
Job Code #: JC-84238
Position #(s):
$2,868.00 - $3,701.00
# of Positions: 1
Work Location: San Diego County
Job Type: Permanent, Full Time

Department Information

The Department of Rehabilitation (DOR) administers the largest vocational rehabilitation program in the country. We have a three-pronged mission to provide services and advocacy that assist people with disabilities to live independently, become employed and have equality in the communities in which they live and work. DOR provides consultation, counseling and vocational rehabilitation, and works with community partners to assist the consumers we serve.


Department Vision and Mission Statements:

Employment, independence and equality for all Californians with disabilities.

The California Department of Rehabilitation works in partnership with consumers and other stakeholders to provide services and advocacy resulting in employment, independent living and equality for individuals with disabilities.

Please visit our website to learn more about DOR and our mission.

Department Website:

Job Description and Duties

This position is located in the city of La Mesa.


Under the general supervision of the Team Manager, Staff Services Manager I, the Office Technician (General) independently provides technical and clerical support to the Team Manager, and the VRSD team by performing specialized duties related to the vocational rehabilitation services delivery process.


The Office Technician (General)-Case Service communicates with as first point of contact with applicants and consumers regarding the DOR VR program; uses good judgment and awareness and knowledge of disability conditions to independently act, respond, and assist with various consumer situations; responds to inquiries from consumer-related external stakeholders to expedite timely provision of information and services; provides information to applicants and consumers in person and on the phone regarding various DOR processes; gathers information from consumer necessary to research answers or solutions to a variety of inquiries or situations; obtains medical records from consumers to assist the QRP determine eligibility for LEAP and/or Schedule A employment programs; consults with consumers to provide information and to answer questions regarding DOR procedures and processes to procure goods and services for participation in the VR program; assists consumers with completion of authorizations for services; tracks and implements plan related services for consumers; reviews incoming invoices to ensure proper completion (accounting codes) for payment processing and prepares Invoice Dispute Notifications (STD 209) as needed; Sends letters and makes phone contact with consumers, vendors, and service providers to implement the VR activities identified in the Individual Plan for Employment (IPE); processes incoming and outgoing mail for unit including specialized mailing as needed; sends electronic requests to route, transfer, and close cases as assigned and other duties as required.

Special Requirements

Include JC# 84238 / POS#813-350-1138-006 on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the “Questions” tab of your CalCareer application template. Applicants who do not submit the required information may not be considered for this job.

Application Instructions

Completed applications and all required documents must be received by the Final Filing Date in order to be considered.

Final Filing Date: 10/19/2017

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, eligible for a Training and Development assignment, have SROA and/or Surplus eligibility, or have list eligibility (or are in the process of obtaining list eligibility). SROA and Surplus candidates may attach “surplus letters” to their applications.

Applications will be screened and only the most qualified applicants will be selected for an interview.

How To Apply

Complete Application Packages (Applications and any applicable or required documents) must be submitted electronically through your CalCareer account at

Required Application Documents

Please submit the following items with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


  • Ability to work with a wide range of diverse individuals internally and externally in representing the Dept. of Rehabilitation.

  • Knowledge, ability and desire to regularly work in partnership with persons with disabilities.

  • Ability to develop reports using AWARE, EXCEL, and other software programs to assist staff to manage performance.

  • Familiarity and working knowledge of Microsoft applications including Outlook, Word, and Excel.

  • Coordination experience and familiarity with local businesses and community services available for persons with disabilities.

  • Ability to relate to a diverse set of situations and individuals.

  • Ability to interact in a team environment with consumers and coworkers in a professional manner, and with integrity and respect.

  • Demonstrated ability to effectively organize work and multiple projects with competing deadlines to complete assignments in a timely manner.

  • Demonstrated knowledge and personal commitment to the Department’s mission, goals, programs, and policies.

  • Ability to communicate effectively, orally and in writing.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

  • Department Website:
  • Hiring Unit Contact:
    Nelson Wright
    (619) 667-3228
  • Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

    EEO Contact:
    Office of Civil Rights
    (916) 558-5850
  • California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

You can apply for this job via the following method(s):

  • Electronic (through your CalCareer Account)
Use Your CalCareer Account

Manage your applications and update your information with ease through your CalCareer Account. If you do not have a CalCareer Account, it is easy to create one.

Additional Documentation