Job Posting: Information Technology Specialist II

Department of Fair Employment & Housing

JC-199281
-
Information Technology Specialist II
INFORMATION TECHNOLOGY SPECIALIST II

$7,014.00 - $9,681.00 per Month

Final Filing Date: 4/27/2020

Job Description and Duties

Under the general direction of DFEH’s Operations Manager and Chief Information Officer (CIO), the Information Technology Specialist II functions as a Technical Architect responsible for business analysis and system architecture activities related to the Department of Fair Employment and Housing’s (DFEH) case management system and will serve as Project Manager for IT-related projects/tasks. The incumbent is mainly responsible for designing, configuring, modifying and upgrading DFEH’s case management system. Duties include, but are not limited to the following:

Essential Functions:

35%  Analyze, design, code, configure and implement Salesforce applications and third-party applications that integrate with Force.com. Act as technical advisor to other information technology personnel in solving system problems and achieving the best use of Salesforce functionality and software resources. Prepare system documentation and reports. Provide maintenance support of Salesforce applications and resolve reported defects and change requests. Work with the requestor to ensure proper handling of requests and prompt customer service. Test changes in a sandbox before deploying changes to production. Manage and test Salesforce and maintain data backups.

25%  Work with ITSD and Business on ITSD related projects, exercises the highest degree of initiative, independence of action and originality, and must demonstrate tact and good judgment. Adapt easily to changing priorities, and effectively communicate to project team members.  Perform feasibility studies and research analysis related to technology projects; provide information technology consultation in support of business programs; monitor project milestones and deliverables; coordinate and consult with users, administrators, and engineers to identify business and technical requirements; develop and sustain cooperative working relationships with project stakeholders; participate in the design of new system architecture, standards, and methods to support organizational needs; conduct research and perform analysis to recommend system upgrades, cost-effective solutions, and process improvements; and act in a lead role over lower-level staff.

20%  Assist in providing training to technical staff and other users on SalesForce and all related applications. Provide input in the preparation of user guides and technical documentation on departmental applications. Perform other duties as assigned.

15%  Participate in self-study to continually improve Salesforce development and administration knowledge, skills, and abilities. Research new functionality and apply knowledge in the support and administration of the applications.

 

Marginal Functions:

5%  Assist in providing training to technical staff and other users on all departmental information technology applications.  Provide input in the preparation of user guides and technical documentation on departmental applications. Perform other duties as assigned.


 

You will find additional information about the job in the Duty Statement.

Working Conditions

The ITS II may have daily contact with departmental management and staff, and periodically has contacts with control agency representatives, data center representatives, other state agencies, and private industry.

The ITS II is in a sensitive position involving critical departmental data assets, and the security of said assets. Failure to use good judgment in design and implementation or to ensure the timely processing of requests could result in data asset compromise. Failure to use good judgment in handling sensitive and confidential information could result in sensitive information being released to unauthorized persons and/or incorrect information used to make management decisions.

Activities required to perform the essential functions of this position include the ability to communicate effectively, produce written correspondence, and comprehend written instructions, correspondence and manuals, and reason logically.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-199281
Position #(s):
326-500-1414-001
Working Title:
Information Technology Specialist II
Classification:
INFORMATION TECHNOLOGY SPECIALIST II
$7,014.00 - $9,681.00
# of Positions:
1
Work Location:
Sacramento County
Job Type:
Permanent, Full Time
Work Shift:
8:00 to 5:00
Work Week:
Mon- Fri

Department Information

The Department of Fair Employment and Housing is the state agency charged with enforcing California's civil rights laws. The mission of the Department of Fair Employment and housing is to protect the people of California from unlawful discrimination in employment , housing and public accommodations and from hate violence.

Only Internal Candidates will be considered for this position.

Due to the Governor's Order related to the Covid-19, the Department of Fair Employment and Housing is closed to the public until further notice. Applications may still be submitted via mail or online.



Special Requirements

The ITS II position requires excellent writing and analytical skills; the ability to work independently and to speak and write clearly, concisely, and accurately; to reason logically and creatively in resolving problems; skill in dealing effectively with others; willingness and ability to accept responsibility and meet deadlines; and ability to manage multiple projects with different time frames. Adhere to the laws, rules, policies, and procedures as outlined in the Department's Directives, State Administrative Manual, Statewide Information Management Manual, California Multiple Awards Schedules, Supervisor's Manual, Clerical Manual, Case Analysis Manual, and any directions given by all appropriate managers.

 

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 4/27/2020

Who May Apply

Internal candidates are encouraged to apply as selection is limited to internal candidates initially. Individuals with eligibility who are not internal candidates may only be considered in the event no internal candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Fair Employment & Housing
Attn: Debbie Berman
2218 Kausen Drive
Suite 100
Elk Grove, CA 95758

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Debbie Berman
2218 Kausen Drive
Suite 100
Elk Grove, CA 95758
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -

    A Statement of Qualifications (SOQ) is required.

     

    The SOQ is a narrative discussion of how your education, training, experience, knowledge, skills and abilities meet the qualifications required in this position.

    A resume does not take the place of a SOQ.

    Please see Statement of Qualifications section below for questions.  
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Experience in leading and managing concurrent complex development projects.
  • Experience in communicating effectively verbally and in writing.
  • Experience in managing and negotiating multiple and/or changing priorities in a heavy workload situation.
  • Experience or knowledge in identifying skill sets and resources that are needed to complete a task.
  • Demonstrated experience in leadership, diplomacy, and courtesy.
  • Experience in establishing and maintaining the confidence and cooperation of others contacted during the course of work.
  • Experience analyzing data, draw sound conclusions and present ideas and information effectively both orally and in writing.
  • Experience with Salesforce and Salesforce related applications 

Statement of Qualifications (SOQ)

The SOQ should be typed and not more than three numbered pages in length, not less than 12-point font, and single spaced. Resumes and cover letters do not take the place of the SOQ. Applications received without a SOQ or SOQs that do not include a response to the questions below will not receive further consideration. 

  1. Please discuss your education and experience that qualifies you for this position.
  2. Describe your experience delivering an enterprise solution while working closely with business, application and integration teams. Provide a specific example to describe your experience in planning, organizing, coordinating, or leading an application effort.
  3. Describe your experience with CRM data analysis, data management, and data security.  Share the approach you took to accomplish a milestone. 
  4. Please discuss your experience in defining and documenting business requirements, issues, and risks. Describe how you tracked, facilitated and monitored their resolution.
  5. Describe your experience in planning and/or architecting an IT solution and , and ability to perform analysis to determine system efficiency and make recommendations to optimize system performance.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.